Last updated: 12 November 2026
At Baaft (baaft.pk), we want you to be happy with what you order. If something is not right, you can return or exchange it under the terms below. Please read this policy before requesting a return or exchange.
Return and Exchange Window
Please contact us within 4 days of receiving your parcel if you would like to return or exchange an item. To meet the window, please contact us within 3 to 4 days after your parcel is delivered. Requests made more than 4 days after delivery cannot be accepted.
How to Request a Return or Exchange
Email us at info@baaft.pk before sending anything back. Please include your order number, the item you would like to return or exchange, and the reason for your request. Please do not send any item back until we have confirmed your return or exchange by email.
Condition of Returned Items
To be eligible for a return or exchange, the item must be:
- Unused, unworn, and unwashed;
- In its original packaging, with the tags attached; and
- Sent back with proof of your order.
Damaged or Wrong Items
If your item arrives damaged or is the wrong item, please report it to us within the same return window — within 4 days of receiving your parcel — by emailing info@baaft.pk. We will review your case and arrange an exchange or a refund, as appropriate.
Exchanges
Exchanges depend on stock availability. If the item, size, or design you want is not in stock, we will offer you an alternative or a refund.
Refunds
If your refund is approved, we will send it by bank transfer or to your original payment method within 5 to 7 working days after the returned item has been received and inspected by us.
Items That Cannot Be Returned
Items that have been used, worn, or washed, items damaged for reasons not due to our error, and items returned without their original packaging or tags cannot be returned or exchanged.
Contact Us
If you have questions about returns or exchanges, please email us at info@baaft.pk.